Refund Policy

1. 14-day money-back guarantee

If ShipFeeder is not right for you, ask for a refund within 14 days of the purchase date and we will refund the full amount you paid. You do not need to give a reason, and we do not deduct fees for using the service during that time.

The 14 days start on the day your payment is confirmed, even if you have not yet received or used your login.

2. No recurring charges

Every plan is a single payment with no subscription and no automatic renewal. There is nothing to cancel and no later charge to refund. If you see a charge from us that you do not recognise, tell us straight away (see section 6).

3. How to request a refund

• Email support@shipfeeder.com from the address you used at purchase, or use the contact form and choose “Refund request”.
• Include your name and your order reference or the date and amount of the payment.
• We confirm that we received your request within 1 business day. You do not have to delete your account first.

A request sent on or before the last day of the 14-day period is on time, even if we approve it later.

4. How and when refunds are paid

Refunds are paid to the original payment method. After we approve a refund it normally appears within 5 to 10 business days, depending on your bank or card issuer. We cannot speed up the time your bank takes. We do not refund to a different card, account or person.

When a refund is issued, access to the service for that purchase ends and the loyalty program data in your account is deleted on the schedule in the Privacy Policy. Export anything you want to keep before you ask.

5. After 14 days

A plan is a one-time payment for lifetime access, so we do not routinely refund after the 14-day window. We will still look at every request and will refund where it is fair or required by law, in particular in the cases below.

6. Billing errors and unauthorised charges

If you were charged twice, charged the wrong amount or charged without your authority, contact us. We investigate quickly and refund anything charged in error in full, whatever the date. Please include the dates and amounts so we can find the payment.

7. Service faults and failed delivery

• If we cannot deliver access within 24 hours of your payment and cannot fix it after you contact us, you are entitled to a full refund.
• If a core feature does not work as we describe it and we cannot correct it within a reasonable time after you report it, you may ask for a refund of your plan, even after 14 days.
• If we end your access for a reason that is not your breach of the terms, we refund as described in the Terms.

8. What is not refunded

• Plans where we ended access because you broke the Terms, for example fraud or abuse, unless the law requires a refund.
• Taxes, bank fees or currency conversion charges applied by your own bank or card issuer, which we do not control.
• Requests after the 14-day period that do not fall into the cases in sections 6 and 7.

9. Your statutory rights

This policy is in addition to your legal rights. It never reduces any right you have under mandatory consumer or business law in the UK, the EU or elsewhere, including any statutory right to cancel a distance contract.

10. Chargebacks

Please contact us before you ask your bank for a chargeback. We resolve valid refund requests quickly and can usually do so faster than a dispute. If a chargeback is opened, we may provide the order and delivery records to the payment provider and may suspend the related account while the dispute is open.

11. Questions

Write to support@shipfeeder.com, or to NAIT DIGI.TECH LTD, 125 Vine Street, Manchester, England, M18 8SR.