Shipping & Delivery Policy

1. Digital delivery only

ShipFeeder is software. We do not ship physical goods, so there are no shipping fees, customs charges, delivery addresses or couriers. Your purchase is delivered electronically as access to your ShipFeeder account.

2. How and when you receive access

• When your payment is confirmed, we activate your plan and email your login details to the email address used at checkout.
• Delivery normally takes place within 24 hours of the payment being confirmed. Most orders are faster.
• You can also create an account on the sign-up page with the same email address. Your plan is attached to that address when we activate it.
• The order confirmation or receipt from the payment provider is your proof of purchase.

3. Delivery at a glance

4. If the email does not arrive

• Look in your spam or junk folder and search for “ShipFeeder”.
• Check that the address you gave at checkout is correct.
• After 24 hours, write to support@shipfeeder.com with your name, the email used at checkout and the date and amount of the payment. We will resend the details or help you sign in, normally within 1 business day.

5. If we cannot deliver access

If we are unable to deliver working access after you have contacted us, you are entitled to a full refund of the amount you paid, whatever the date. See the Refund Policy.

6. After you sign in

You connect your own store from your account: create a store, copy its webhook address and secret into Shopify or WooCommerce, and add the My Points widget script to your theme. Instructions are shown inside the account area. We do not install anything on your store for you unless you ask for a custom plan.

7. Plan changes

If you upgrade to a larger plan, the extra capacity is enabled once the difference is paid and confirmed, normally within 24 hours.

8. Money-back guarantee

The 14-day money-back guarantee starts on the day your payment is confirmed, not the day you read the delivery email.